Still have questions?
Check out the answers to some of our most frequently asked questions.
Why am I receiving emails or texts about Then Tax Refunds?
PPI refunds included “compensatory interest” which was automatically taxed by the lenders and paid to HMRC. Following a change in Personal Savings Allowances, the tax you paid on any successful PPI claim(s) may be eligible to be claimed back. If you are receiving these texts or emails, then your PPI claim(s) meet the criteria for you to submit a tax claim. We have partnered with Then Tax Refunds Ltd. who specialise in tax reclaim services. They will help you check and claim back any overpaid tax on your previously successful PPI claim(s) with Allay. They act on a no win no fee basis, and Allay will receive no commission or referral fee if you decide to use their services. Then Tax Refunds Ltd are a firm of tax reclaim experts that specialise in recovering tax overpayments made to HMRC. They are registered with HMRC as a Tax Agent and offer a number of tax reclaim services. You can read more about them by visiting their website http://www.then.tax. If you would like to use Then Tax Refunds to assist with your claim and haven’t signed up yet, you can still use the link in the message or email that we sent to you. You will be able to view Then Tax Refunds’ Terms and Conditions and fees which we suggest you read prior to any engagement. You can also view their terms an conditions on their website www.then.tax
Who are Then Tax Refunds?
Then Tax Refunds Ltd. are a firm of tax reclaim experts that specialise in recovering tax overpayments made to HMRC. They are registered with HMRC as a Tax Agent and offer a number of tax reclaim services. Then Tax Refunds Ltd, Company Registration Number: 13729645, Registered with the Information Commissioner's Office, ICO No: ZB390969. Registered Office: Maling Exchange, Hoults Yard, Walker Road, Newcastle upon Tyne, NE6 2HL
Why am I receiving emails or texts about Legal UK Services Ltd.
Following the success of your previous PPI claims, a new ruling called Plevin means you could be entitled to more cash. Your previous refund may only have been a proportion of what you were entitled to and claiming the rest is simple! Allay (UK) has partnered with one of the leading Plevin solicitor firms; Legal UK Services Ltd. (LUKS), to help check for and claim your additional compensation.
Who are Legal UK Services Ltd
Legal UK Services Ltd (LUKS) are a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA) and their legal services under this agreement are regulated by the SRA. Their SRA number is 630831. Legal UK Services Ltd are financial mis-selling specialists, dedicated to helping clients with a wide range of compensation claims against leading financial services providers. Legal UK Services Ltd, Company Registered in England Number: 10087894. Registered Office: Unit 16 Edward Court Broadheath, Altrincham, WA14 5GL You can find out more about the SRA and view the professional rules which apply to them on the SRA website: www.sra.org.uk. Legal UK Services Ltd are Registered with the Information Commissioners Office under reference number: ZA684815
Who are The Digital DRA
The Digital DRA are a debt recovery business who have been appointed by Allay (UK) to collect outstanding fees owed to Allay (UK). The Digital DRA Ltd is registered in England and Wales, company number: 13264034. Registered office: Office 32, Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER. Information Commissioners Office registration number: ZB048480. Authorised and regulated by the Financial Conduct Authority, Firm Reference Number: 949092.
My invoice is for a differing amount than I received
Included in your redress is 8% added interest. The Lender will deduct 20% tax from this 8%. You may be entitled to claim this tax back by contacting HMRC Income Tax enquires on 0300 200 3300. As per our Terms of Engagement, our invoice is based on the full gross redress amount awarded inclusive of the 8% added interest and before deduction of the 20% tax.
I have not yet received my refund
Some lenders pay directly into your bank account. Please check your account to see if payment has been issued. If you have not received your refund from the lender, please contact the lender directly to see why they have not issued the payment. Please note, some lenders require further information in order to issue payment such as proof of identity and/or acceptance forms which will need to be completed and returned to them directly. More information can be found on your award letter from the lender.
Who are Credit Resource Solutions (CRS)
CRS are a debt recovery business who have been appointed by Allay (UK) to collect outstanding fees owed to Allay (UK). Credit Resource Solutions Registered office: 3rd Floor West, Bowling Mill, Dean Clough, Halifax, HX3 5AX Registered Number: 04690879, Registered in England and Wales Authorised and regulated by the Financial Conduct Authority, Authorisation Number: 626796
Why am I receiving communications when I have not received my redress from my lender?
The reason you are receiving communications is due to Allay being informed that a fee is due for the redress you have been awarded. If you have not yet received your redress from the lender, please contact the lender directly to see why they have not issued the payment. Please note, some lenders require further information in order to issue payment such as proof of identity and/or acceptance forms which will need to be completed and returned to them directly. More information can be found on your award letter from the lender.